At HawaiianTikiMugs.com we hope you enjoy your new Tiki Mug. However if there are any issues please see below for our return policy.

Return Eligibility

You can request a return within [CUSTOM RETURN TIMEFRAME] of when your order arrived.

Your order can only be returned if the following applies:

You have kept the item in like new condition. This means the item has not been used or worn. The item also must have the original packaging labels accessories and all of the materials that were included in the original packaging. If your order has been damaged or used or was altered washed or handled in any other way that affects your order and Tiki Mug’s condition for resale then your order cannot be returned.

Since Hawaiian Tiki Mugs contain handmade and collectible specialty products your order may have other requirements for a return. If you are unsure about your order please email us before sending the item back.

Custom and Personalized Products

Orders that contain customized personalized or custom made items will have different requirements for a return. These items are usually made based off of a request from the customer. These may not be eligible for a return unless they arrive damaged or based off of an incorrect specification and therefore are defective.

Please email us for any concerns about a custom order.

Damaged or Incorrect Products

We encourage customers to report issues as soon as an order is received, If the Hawaiian Tiki Mug or any other product in your order is received incorrect damaged or defective please email us at [CUSTOMER SERVICE EMAIL] within [CUSTOM REPORTING TIMEFRAME], Please include your order number an explanation of the issue and provide photos of the product (and packaging if applicable).

Possible resolutions include a full or partial refund a replacement an exchange or other solutions we determine to be appropriate.

While we investigate your claim please retain the damaged product (and packaging if applicable). We may need to request additional information or photos to process your request.

Refund Conditions

Approved refunds will be processed after the following conditions are met:

[CUSTOM REFUND RULES]

You will be notified after the return is received and inspected if the return is approved. If a return is approved the refund will be issued to the original payment method by other means of agreement.

We will determine the shipping cost of the returned product on a case by case basis except in cases of a defective or damaged product or if we made an error in fulfilling your order.

An approved refund may take additional business days to appear in your account depending on the policies of your payment provider or financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an incorrect item defective product damaged delivery or other issues caused by HawaiianTikiMugs.com.

Using a trackable shipping service for returns is highly encouraged. Returned packages that are lost or damaged while being returned will not be the responsibility of HawaiianTikiMugs.com if the return shipping arrangements were made by the customer.

Exchanges

Before returning an item please reach out to us to see if an exchange is possible for your order. Determining if an exchange is possible will be reliant on the availability of the item as well as the condition of the item being returned.

If the desired replacement cannot be provided we will handle the situation with either a refund or an equivalent offer based on the refund terms that apply.

Non-Returnable Items

Certain items will not be eligible to our return policy including but not limited to merchandise that has been personalized or customized items that were used or damaged items that are being returned without the original packaging if the packaging is required for resale and items that will be indicated to not be returnable at the point of purchase.

Any restrictions for return will be indicated on the product page.

How to Return

To initiate a return please email us at [CUSTOMER SERVICE EMAIL] Be sure to include your order number and the reason for your return.

Please wait for a authorization for the return before sending the item back to us, Returns sent without authorization will be delayed or may not be accepted.

When the return is received we will let you know the decision on the return. Refunds and exchanges will be processed based on the terms of our policy.

HawaiianTikiMugs.com will update or change this Return Policy as they deem necessary. Those changes will show up on this page where we will also update their effective dates.

Please do not send any items back before contacting us at [CUSTOMER SERVICE EMAIL] if you have any questions about our return refund or exchange policy or if you notice any damages to our products.