Last Updated: August 2026

At HawaiianTikiMugs.com we appreciate every customer who shops with us so we hope you love your Tiki mugs as much as we love creating them, We want you to be just as satisfied with our products as we are, We make sure our products are packaged with extra care so they arrive to you and your Tiki mugs in one piece. We want you to be happy with your purchase and hope you love our Tiki mugs. With this in mind we’ve provided the information below so you can understand our returns policy.

What are the returns requirements?

Products may only be returned if:

They are in original unused and unworn condition. They must be in their original packaging and must contain all original product labels and accessories. Products that are used damaged after delivery modified (including washing or altering) or handled in any way that affects the resale of the product may not be eligible for a return.

Additional requirements may be applicable to Hawaiian Tiki Mugs that are made to be decorative and collectible; therefore may be handmade or specialty products, If you are unsure if your purchase qualifies please contact us before shipping it back to us.

What are the return requirements for a customized product?

Generally these products are made to your specifications. Therefore unless a product is damaged defective or differs significantly from your order a customized product is not eligible for a return.

DAMAGE OR INCORRECT ITEMS

Please check your order upon arrival. If your Hawaiian Tiki Mug or any other purchased item is damaged defective or not the item that you ordered please email us at [CUSTOMER SERVICE EMAIL] within [CUSTOM REPORTING TIME FRAME].

Please include your order number and a description of the issue. Providing us with pictures of the item and the packaging will also assist us with this issue.

You may receive a replacement item perform an item exchange receive a partial or full refund or one of the other solutions that we deem to be appropriate.

Please hold on to the damaged item and packaging until we finish reviewing your report as we may need additional pictures to process your report.

REFUND CONDITIONS

The following conditions will apply to processed refunds:

[CUSTOM REFUND RULES]

We will check the item after it has been received and submitted to confirm that it is eligible for a refund request. Refunds will be issued to the original method of payment if the return is confirmed to be eligible.

Shipping costs for the returned item will be [REFUNDABLE/NON-REFUNDABLE/CUSTOM RULE] if the return was not triggered by an error on our part a defective product or a product that was delivered damaged.

Other than the time it takes to deliver the item to us you may need to wait several more business days to receive your refund after it has been approved.

We suggest that customers use a trackable shipping service to return an item. HawaiianTikiMugs.com will not take responsibility for lost damaged or returned items when the customer has returned the item without taking the appropriate shipping precautions.

Exchanges

To initiate an exchange we ask that you contact us prior to returning your item. As we are a small business we may not always be able to accommodate an exchange due to a variety of factors including the condition of the returned item and the availability of the replacement item your exchange is for.

In the instance where we cannot accommodate the exchange we will do our best to resolve the issue by either providing a refund or another suitable option within the bounds of the refund policies we have established.

Items That Cannot Be Returned

Our return policies do not apply to merchandise we have deemed to be damaged or used personalized or customized merchandise items that do not have their original packaging when the packaging is needed for resale and items we have communicated to be non-returnable at the time of your purchase.

The return policies for specific items will be available for you during your purchase process or on the item’s specific page.

How to Request a Return

When we have received your item we will process your return request and notify you. Refunds and exchanges will be processed in accordance with this policy.

Update of This Return Policy

We may change the Return Policy when necessary at the sole discretion of HawaiianTikiMugs.com. Updated versions will show the effect of such changes.

Please direct your inquiries related to returns refunds exchanges and damaged products to [CUSTOMER SERVICE EMAIL]. Please do not return your item before you receive a response.