We appreciate you purchasing HawaiianTikiMugs.com products. Smooth and safe shipping of Hawaiian and Tiki Mugs is our priority. Our shipping policy outlines the shipping details that includes our processing times different shipping methods the time it takes for delivery and tracking your orders.
- Order Processing Time
Your order is processed typically in 3 to 5 business days after we receive payment.
Orders made on Holidays and Weekends will be processed the next business day.
There are times we experience bulk orders due to product launches promotions and other business activities which may impact the processing time. We will notify you of any delays to your order.
The processing time does not include the order shipping time.
- Shipping Methods and Delivery Times
The shipping methods and delivery times are based on the orders destination.
There are many factors that may cause delivery times to vary including the shipping method you select the order destination the shipping carrier and even the weather.
Delivery estimates may include:
Delivery estimates are for your convenience. We are not liable for any delays in delivery.
There are conditions that are outside of our control that may cause longer delivery times including shipping to international locations customs processing shipping to remote locations severe weather and carrier delays.
- Shipping Costs
There are several factors that determine the cost of shipping including:
- The destination of the order
- Delivery method
- the weight and dimensions of the package
- how many items you purchased
The cost of shipping will be calculated and displayed for your review prior to completing your order.
From time to time HawaiianTikiMugs.com may provide promotions on shipping or special offers on shipping discounts. Terms for promotional shipping will be included with the specific promotion.
- Tracking Your Order
If tracking information does not show an update there is a possibility that your order has not been shipped. Tracking may be delayed or inactive during shipping.
- Your Shipping Information
You are responsible for providing the correct shipping information including your full name street street address city state or province zip code country and phone number (if required).
Any delays additional shipping costs or returned packages due to providing the wrong or incomplete information will not be the responsibility of HawaiianTikiMugs.com.
If you discover you have provided the wrong shipping information and it is shortly after you placed the order please reach out to us immediately. We will try but not guarantee to fulfill your request to update the shipping information prior to the order being packed.
- Shipping to Other Countries
We may provide shipping to select countries.
International customers must comply with their country’s import laws and may incur the following:
International customs may impose additional fees for:
- Customs duties
- Customs and import taxes
- VAT
- Brokerage or customs fees
- Other taxes and fees
These costs may not be included in the product price or shipping costs and may only be noted during checkout.
Customs may cause additional delays. HawaiianTikiMugs.com cannot predict the duration of customs delays.
- Customs and Import Delays
Customs may inspect or hold international orders.
Delays from customs clearance are out of our control and we cannot guarantee how long it will take for customs to release your package.
It is the customer’s responsibility to know if the products they order can legally be brought into their country or region.
If an order is returned or refused due to the customer’s failure to pay customs fees or due to a local laws any reshipping or refund may be subject the removal of shipping costs.
- Lost Stolen or Damaged Packages
Hawaiian and Tiki mugs are fragile and we take special care in the packaging.
If your package is damaged contact us in a timely manner and include:
- Your order number
- Photos of the shipping box
- Photos of the damaged product
- Photos of the packing materials
10. A brief description of the damage
This information may help us provide a better solution and assist us in our shipping claims.
Once a package is confirmed as delivered to the checkout address HawaiianTikiMugs.com is not liable for any lost or stolen packages. If your package is delivered but is missing first check with household members neighbors building management and the delivery person. Do not contact us until you have done this.
Sometimes products are delivered in multiple packages. You may notice multiple tracking numbers or delivery notifications.
11. This does not mean an item is missing.
For products that are out of stock or that you have preordered we will provide an estimated ship date that will be updated in the product description. Pre-order dates are subject to change.
When an order consists of both in-stock and pre-order items we may ship the in-stock items or we may hold the order until we receive the pre-order item contingent on the situation.
- Shipping Delays
We try to ship orders as soon as possible but there are factors we can’t control that may delay shipping including:
- Disruptions to Delivery Services
- Transportation Delays
- Customs Checks
- Public Holidays
- High Volume of Shipping
- Incorrect Address
- Labor Disputes
- Unpredictable Events
Shipping delays don’t make an order eligible for a refund of the shipping costs.
- Refused and Undeliverable Packages
Please contact us once we receive a return for a package that was refused the address was incorrect the recipient was not available or the package was undeliverable.
If the package is reshipped you will be charged for the cost of shipping.
For an undeliverable or refused package we will cover the cost of shipping handling and return and any other applicable costs.
- Order Changes and Cancellation
You may contact us with requests to change the shipping address or cancel the order.
We will attempt to grant requests if we receive them before the order is shipped.
Most order requests cannot be fulfilled once an order is processed.
